WHAT IS THE SIZING OF SHIRTS/CREWNECKS?

ALL T-SHIRTS AND CREWNECKS ARE UNISEX SIZING- FOR AN OVERSIZED FIT I RECOMMEND SIZING UP 1 OR 2 SIZES DEPENDING HOW BIG YOU WANT YOUR SHIRT/CREW. I AM 5'2'' AND WEAR A MEDIUM FOR AN OVERSIZED LOOK. REACH OUT TO US AT SHOP@ALLTHINGSLILLYANN.COM WITH ANY QUESTIONS.

WHEN WILL MY ORDER SHIP?

ON AVERAGE IT TAKES US 1-3 BUSINESS DAYS TO PROCESS + SHIP OUT YOUR ORDERS! WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING- WE ARE A HUSBAND AND WIFE SHIPPING TEAM AND ARE WORKING HARD TO GET OUT YOUR HAPPY THINGS! PLEASE EMAIL US IF YOU HAVE ANY CONCERNS AT SHOP@ALLTHINGSLILLYANN.COM

DO YOU OFFER INTERNATIONAL SHIPPING?

WE DO! ALTHOUGH WE DO CHARGE LIVE USPS RATES FOR INTERNATIONAL SHIPPING DUE TO IT'S HIGHER PRICE. WE KNOW IT CAN BE EXPENSIVE BUT ALSO LOVE THAT YOU INTERNATIONAL BESTIES ARE WANTING SOME ATLA GEAR. PLEASE ALLOW 1-2 MONTHS FOR YOUR INTERNATIONAL PACKAGE TO ARRIVE AT THIS TIME. MOST ORDERS DO TAKE ABOUT 28-38 DAYS. ALSO, CUSTOM FEES MAY APPLY TO RECEIVE YOUR ITEM IN YOUR COUNTRY- THE CUSTOMER IS RESPONSIBLE FOR THIS CUSTOM FEE! PLEASE LET US KNOW IF YOU HAVE ANY QUESTIONS VIA SHOP@ALLTHINGSLILLYANN.COM

WHEN WILL I RECEIVE TRACKING?

YOU WILL RECEIVE A TRACKING EMAIL ONCE YOUR ORDER IS PROCESSED! ONCE YOU RECEIVE THE EMAIL, PLEASE WAIT 1-2 BUSINESS DAYS IN ORDER FOR THE PACKAGE LOCATION TO UPDATE IF YOU DO NOT SEE IT RIGHT AWAY!

 MY ORDER TRACKING HAS BEEN STUCK/MY PACKAGE IS LOST. WHAT DO I DO NEXT?

ONCE WE SHIP OUT YOUR ORDER, WE ARE NO LONGER ABLE TO HELP WITH YOUR LOST PACKAGE! PLEASE REACH OUT TO YOUR LOCAL USPS, FEDEX, ETC.  FOR MORE INFORMATION ON YOUR PACKAGES LOCATION.

 

CAN I CANCEL/RETURN MY ORDER?

UNFORTUNATELY, BECAUSE WE HAVE LIMITED INVENTORY, WE ARE UNABLE TO ALLOW ORDERS TO BE CANCELLED OR RETURNED. WE HOPE YOU UNDERSTAND, AND WE ARE SO APPRECIATIVE FOR YOUR SUPPORT!

HOW CAN I BECOME AN AMBASSADOR?

WE DON'T HAVE AN AMBASSADOR PROGRAM AT THE MOMENT- BUT WE ARE ALWAYS WATCHING OUR TAGGED POSTS FOR CUTE CONTENT THAT YOU ARE TAKING! WE ARE STARTING TO SEND OUT PR PACKAGES TO GALS AND GUYS THAT WEAR OUR PRODUCT AND SHOOT THAT PINTEREST-Y CONTENT THAT WE ALL KNOW AND LOVE! SO KEEP TAGGING US IN YOUR PICS @ALLTHINGSLILLYANN

ARE ALL DESIGNS LETTERED BY HAND?

YES! ALL DESIGNS ARE HAND LETTERED AND ILLUSTRATED BY @ALLTHINGSLILLYANN

WHAT DO I DO IF MY ORDER ITEMS ARRIVE DAMAGED?

IF AN ITEM ARRIVES DAMAGED, PLEASE REACH OUT TO SHOP@ALLTHINGSLILLYANN.COM WITH A DESCRIPTION AND ANY PICTURES YOU CAN TAKE OF THE DAMAGED ITEM.  FROM THERE WE WILL EVALUATE THE DAMAGE AND MAKE SURE EVERY THING IS TAKEN CARE OF!

DO YOU RESTOCK DESIGNS THAT ARE SOLD OUT?

WE MAY RESTOCK CERTAIN DESIGNS, BUT THERE IS NO GUARANTEE THAT A SOLD OUT ITEM WILL COME BACK IN STOCK! FOLLOW US ON INSTAGRAM @ALLTHINGSLILLYANN BECAUSE WE DO A LOT OF POLLS ABOUT WHAT WE SHOULD RESTOCK. 

HOW SHOULD I WASH MY PUFF PRINT DESIGN TEES/CREWS?

I RECOMMEND WASHING YOUR PUFF PRINT TEES/CREWS INSIDE OUT (THIS KEEPS THE DESIGN LOOKING NICER FOR LONGER) ON A COOL SETTING. FOR DRYING, I RECOMMEND LETTING IT AIR DRY. SCREEN PRINT DESIGNS IN GENERAL HOLD UP BETTER WITH LESS HEAT ON THEM. ALWAYS REMEMBER TO WASH WITH LIKE COLORS!

WHAT HAPPENS IF MY ORDER WAS RETURNED TO SENDER DUE TO AN INCORRECT ADDRESS?

IF YOUR ORDER WAS RETURNED BACK TO US DUE TO AN INCORRECT ADDRESS, OR IF YOUR ORDER REQUIRES A NEW ADDRESS, YOU WILL BE REFUNDED FOR YOUR ORDER MINUS THE COST OF SHIPPING AND UP TO A $5 SERVICE FEE. THE REFUND WILL BE GIVEN AS A GIFT CARD.